· FREE delivery to registered accounts of Online Office Products Ltd.
· Credit card payments over £30.00 excl VAT - FREE delivery.
· Credit card payments under £29.99 excl VAT will incur a £8.00 + VAT delivery charge.
· Orders for next day delivery locally will be taken between 0900 to 1730.
· Orders for next day delivery nationwide will be taken between 0900 to 1600.
· Same day delivery may be available, however a charge for this may be levied.
· We will endeavour where possible to advise of any delay or shortage of product, or any item with an extended lead-time, on the day of receipt of the order.
· Please note, delivery shortages into us may occur from time to time affecting our service. Your understanding in this matter would be appreciated.
· All furniture is delivered flat packed unless special arrangements have been agreed with Online Office Products Ltd.
· All returns must be unopened and suitable for resale.
· Items for return (unopened and ready for resale) are to be made within 14 days of purchase, for full credit.
· Over 15 days of purchase, returns shall receive a handling charge of 30% of the original charge and can only be returned when we are able to process an immediate sale.
· Food and Beverages – non returnable
· Diaries and planners – not required are to be made by 10th December of year previous to the year to which such dated products relate.
· Unused computer consumables, not required, where the outside seal has not been tampered with - return within 14 days of purchase.
If the customer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored.
In certain circumstances the customer must complete a faulty product evaluation form.
· Direct Deliveries to other sites. (Pick and Wrap) – all not required returns have a minimum not required return value of £25.00. (Postal returns by agreement)
· In the case of direct deliveries, faulty/damaged product(s) returned which is proven to be ‘not required’- £5.00 charge per item returned, to be applied.