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Delivery & Latest Order Acceptance

 

·      FREE delivery to registered accounts of Online Office Products Ltd.

·      Credit card payments over £30.00 excl VAT - FREE delivery.

·      Credit card payments under £29.99 excl VAT will incur a £8.00 + VAT delivery charge.

·      Orders for next day delivery locally will be taken between 0900 to 1730.

·      Orders for next day delivery nationwide will be taken between 0900 to 1600.

·      Same day delivery may be available, however a charge for this may be levied.

·      We will endeavour where possible to advise of any delay or shortage of product, or any item with an extended lead-time, on the day of receipt of the order.

·      Please note, delivery shortages into us may occur from time to time affecting our service. Your understanding in this matter would be appreciated.

·      All furniture is delivered flat packed unless special arrangements have been agreed with Online Office Products Ltd.

 

Returns

 

·      All returns must be unopened and suitable for resale.

·      Items for return (unopened and ready for resale) are to be made within 14 days of purchase, for full credit.

·      Over 15 days of purchase, returns shall receive a handling charge of 30% of the original charge and can only be returned when we are able to process an immediate sale.

·      Food and Beverages – non returnable

 

·      Diaries and planners – not required are to be made by 10th December of year previous to the year to which such dated products relate.

·      Unused computer consumables, not required, where the outside seal has not been tampered with - return within 14 days of purchase.

If the customer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored.

In certain circumstances the customer must complete a faulty product evaluation form.

·      Direct Deliveries to other sites. (Pick and Wrap) – all not required returns have a minimum not required return value of £25.00.  (Postal returns by agreement)

·      In the case of direct deliveries, faulty/damaged product(s) returned which is proven to be ‘not required’- £5.00 charge per item returned, to be applied.