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FAQs2019-11-07T12:18:14+00:00
Do I have to create an account to place an order?2019-11-12T05:14:01+00:00

No, you don’t need to have an account to place an order. You can go through as a guest during the checkout process.

How can I order?2019-11-12T05:17:05+00:00

We offer a variety of ways for you to order, so you can choose the option which is most convenient for you. Via telesales: 01789 450355, email: sales@onlineofficeproducts.net, or you can simply do it through the website.

Something is missing from my order, what should I do?2019-11-12T05:08:58+00:00

We’re sorry to hear that something’s missing from your order. If that’s the case, please contact us right away either by phone: 01789 450355 or email sales@onlineofficeproducts.net, and we’ll rectify the issue as soon as possible. (2-day reporting limit on shortages and picking errors.)

Can I track my order?2019-11-06T09:01:50+00:00

Yes, once you’ve placed your order you can track it within the Order Tracking section of your account.

I’ve received my order but its damaged, what can I do?2019-11-06T09:01:35+00:00

We always ensure that your delivery is packaged safely and securely, but if you find that it’s been damaged, we’ll be happy to resolve the issue. Contact us via phone: 01789 450355 or email: sales@onlineofficeproducts.net.

What payment options do you accept?2019-11-12T05:10:35+00:00

We accept most major bank and credit cards – MasterCard and VISA – telephone payments and postal cheques.

Do you offer business credit accounts?2019-11-12T05:15:25+00:00

Yes, we do offer business credit accounts. Please see our T&C’s for more details.

How can I order?2019-11-06T08:58:12+00:00

We offer a variety of ways for you to order, so you can choose the option which is most convenient for you. Via telesales: 01789 450355, email: sales@onlineofficeproducts.net, or you can simply do it through the website.

Is it possible to cancel an order?2019-11-12T05:18:47+00:00

Yes, you can cancel an order – but it may be subject to certain criteria. Items classed as ‘Specials’ may not be cancelled and handling charges may apply if over the 14-day return period.

Are your prices excluding VAT?2019-11-12T05:25:54+00:00

The prices you see on the site are exclusive of VAT. VAT is added at checkout.

If you have any additional queries on the ordering process, please take a look at our webstore user guide.

Is delivery free?2019-11-12T05:28:16+00:00

Delivery is free for all account holders, for non-account holders, in order to qualify for free delivery your order needs to be over £30 ex VAT. If it’s under this, orders will incur a £8.00 + VAT delivery charge.

Can I return a product I have bought?2019-11-06T09:22:54+00:00

Yes, we accept returns. All products must be unopened and suitable for resale, and need to be returned within 14 days of purchase to obtain a full refund. Visit our page for more information on returns and refunds.

Does Online Office Products offer same day delivery?2019-11-06T09:05:44+00:00

On some products, same day delivery is available, however a charge for this may be levied.

How is a furniture order delivered and packaged?2019-11-12T05:30:12+00:00

All furniture ordered through us will be delivered flat packed, unless special arrangements have been agreed to, in this case we’ll be happy to build the furniture for you.

Will delivery charge be refunded if I return my whole order?2019-11-12T05:35:04+00:00

No, delivery charges will not be refunded.

Do you offer any recycling schemes?2019-11-08T06:58:06+00:00

Yes, we do! We have a recycling scheme for paper and ink and toner products. The scheme is open to both customers and non-customers, so if you have items you want to recycle, get in touch and we’ll arrange collection. Additionally, we also offer battery recycling at our Stratford-upon-Avon HQ.

Can I return empty ink cartridges and toners?2019-11-06T09:13:16+00:00

Yes, as mentioned above, we have a recycling scheme available for empty ink cartridges and toners.